Privacy Policy

Last updated: October 3, 2021

1. Introduction

Hello and welcome to www.compassarrow.ca!

www.compassarrow.ca (“www.compassarrow.ca”, “we” and “us”) take privacy of our (“User”, “you”) very seriously and this privacy policy is designed to provide to our Users a better understanding of how information is collected, stored, and used by www.compassarrow.ca (“Policy”). This Privacy Policy is legally binding between you (and your client, employer or another entity if you are acting on their behalf) as the user of the services of www.compassarrow.ca and/or its affiliates.

By signing up for purchasing coaching services or products offered by www.compassarrow.ca (collectively, the “Services”), accessing our website at www.compassarrow.ca (“Website”), you acknowledge that you have read and understood this Policy and the information collection and handling practices outlined in it. The Policy describes in detail our policy and practices in respect of our collection, use and/or disclosure of information about you. We understand that your providing information online involves trust on your part. We have the highest regard for your privacy and personal information and realize that the success of www.compassarrow.ca depends on the trust you have in the way we handle your personal information.

If you do not agree to the terms of this Policy, you must immediately cease using the Website or our Services. The term “Personal Information” in this policy, is used to describe any information related to individuals or businesses. The term doesn’t include the name, business address, telephone number of an employee of an organization. We reserve the right to occasionally update, revise, modify or amend this Policy. If changes are made, we will post it on this page (www.compassarrow.ca/privacy). If you continue to use www.compassarrow.ca services after these changes, you agree to the revised policy.

We will, in the best of our efforts, keep your Personal Information accurate and up to date with the most recent you provide to us. If you wish to have access to your Personal Information, if this is allowed by law, we will disclose your Personal Information to you.

2. How to keep your Personal Information secure?

www.compassarrow.ca is committed to use the best procedures, tools and techniques set by industry standards to guarantee the security of your Personal Information. At the same time, since there is no method that guarantees 100% security in case of transmission of information over the internet, we endeavor to protect your Personal Information and your account privacy, but unfortunately, we cannot guarantee complete security.

3. Purpose of Collection

In order to gain access to the features offered by the Website or our Services, it may be necessary for Users to provide us with Personal Information. It is your voluntary decision as to whether to provide the information as requested on the Website. However, if you do not provide such information and/or data, we may not be able to provide certain Services, and your use of the Website and our Services would be limited as a result. Our purposes for collection of information shall include without limitation to the following:

1. for the management of the Services provided to Clients;

2. to handle and follow up service calls, enquiries, requests, and complaints;

3. to provide Users with Services information, marketing, and promotional materials;

4. to contact Users regarding administrative notices and communications relevant to the accounts maintained with www.compassarrow.ca (if any) and/or the Services offered by www.compassarrow.ca;

5. to design and provide customized Services to Users; and

6. to compile and analyze aggregate statistics in respect of the use of the Website and for www.compassarrow.ca’s internal use.

www.compassarrow.ca strives to only collect personal data which is necessary and adequate but not excessive in relation to the purposes set out herein above. If www.compassarrow.ca requires the use of your Personal Information for a purpose other than those set out herein, www.compassarrow.ca shall request your prescribed consent to the same.

4. What Personal Information of the senders do we collect and when?

To facilitate our provision of Services, we collect Personal Information from senders as follows:

1. first and last name;

2. contact number;

3. email address;

4. physical address for billing; and

5. credit card or PayPal details.

If you are a customer of www.compassarrow.ca, www.compassarrow.ca shall collect the data in respect of the browser and device you access our Service with, your IP address, network connection, and the date and time of when you visit our Website. This information is used to improve our service and to provide you with relevant information about your account.

We collect the above Personal Information when you sign up for our Services, access our Services, activate our Services from a partner’s website, and at any time you update your Personal Information on your www.compassarrow.ca account.

5. Cookies and other tracking technologies

www.compassarrow.ca does not collect any personally identifiable information from any Users whilst they visit and browse the Website, save and except where such information of the Users is expressly requested. The Website only records the Users’ visits, domain names, server address and tracks the pages the Users visit. Such information shall be stored as “cookies”. A cookie is a small text file that our Website transfers to your computer or device’s hard disk.

www.compassarrow.ca uses these cookies to better serve, accommodate you and/or maintain your information across multiple pages, across one or more sessions. Cookies are used to gather and store information like IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data in log files. The processes will occur without affecting the Users’ utilization of the Website.

www.compassarrow.ca and any third-party vendors engaged by www.compassarrow.ca use www.compassarrow.ca’s cookies and third-party cookies, such as the Google Analytics cookies, together to inform, optimize, and serve marketing materials based on the Users’ past visits to the Website. www.compassarrow.ca does not link the information and data automatically collected in the above manner to any personally identifiable information. www.compassarrow.ca generally uses such automatically collected information and data to estimate the audience size of the Website, estimate the popularity of various parts of the Website, track Users’ movements and the number of entries on the Website, measure Users’ traffic patterns and administer the Website.

You may always limit the usage of cookies, from your browser settings.

6. Forbidden use of your Personal Information

We will not use your Personal information for any reason beyond the legitimate business purposes defined by the law. We do not and will never sell, disclose, or share any Personal Information, collected from you or your customers, to any company for the promotion and sale of their own products and services.

The only case for which we reserve the right to share your Personal Information is to guarantee the fulfillment of our Service, for which we reserve the right to share your Personal Information only with the third-party companies that work with us to provide our Services.

7. Sharing Personal Information with third parties

At all times, the sharing of any information collected by www.compassarrow.ca shall be done in accordance with the Personal Data (Privacy) and may be transferred as set out herein: www.compassarrow.ca works with third parties to provide our Services to our clients and we may share Personal information with them to guarantee the fulfillment of our Services. Examples of third-party companies are online payment providers. We may also receive Personal Information from our partners and third parties.

Sometimes we may also be required to share Personal Information with third parties to comply with legal requirements or to respond to requests by public authorities, including to meet national security or other requirements. Personal information may be shared with third parties to prevent or investigate activities that are suspected to be illegal, fraudulent or in violation of the law. Personal Information may be shared with accounting firms if required for purposes of auditing by the law.

Personal Information may be shared with a company that acquires our business, whether through acquisition, merger, or any other similar transaction.

If www.compassarrow.ca is required to share your Personal Information with third parties for purposes other than those described in this section, we may request for your approval prior to sharing such information.

8. Security

The security of Users’ personal information is important to www.compassarrow.ca. www.compassarrow.ca will strive to ensure that all personal information will be protected against unauthorized access. www.compassarrow.ca has implemented the appropriate electronic and managerial measures to safeguard, protect and secure Users’ personal information.

All personal information and data provided by our Users are only accessible by the authorized personnel of www.compassarrow.ca or its authorized third parties, and such personnel shall be instructed to observe the terms of this Policy when accessing such personal information and data. Users may rest assured that their personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected unless Users request www.compassarrow.ca to cease to hold the same or terminate his/her membership account with www.compassarrow.ca. Such requests may render www.compassarrow.ca unable to further provide its services, information and/or promotional materials for your benefit in the future.

www.compassarrow.ca follows generally accepted industry standards to protect the personal information and data submitted by Users to the Website, both during transmission and once www.compassarrow.ca receives it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while www.compassarrow.ca strives to protect Users’ personal information and data against unauthorized access, www.compassarrow.ca cannot guarantee its absolute security.

9. Jurisdiction and Cross-Border Transfer

As www.compassarrow.ca provides Services to Users on a global scale, Users acknowledge that Personal Information may be stored and processed in any country where www.compassarrow.ca operates and/or engages third party companies in providing services as set out herein.

www.compassarrow.ca may transfer Personal Information to countries including the United States, Canada, and such other countries as may be from time to time determined by www.compassarrow.ca, of which the data protection rules may be different from the country of domicile of the User. www.compassarrow.ca endeavours to take necessary measures to ensure that any transfer of Personal Information complies with the applicable data protection laws and the Personal Information remains protected to the standards as described in this Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

10. Access to your Personal Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

11. What happens to your Personal Information when you terminate working with us?

In case your account is terminated, or you cease using our Services, we will keep record of your Personal Information in accordance with our Privacy Policy or as permitted by law.